April 23, 2002

Whereas, we, residents of Maligaya Park, Caloocan City, paid 200 pesos each last May 2000 to MAYNILAD Water Services Inc. (MWSI) as down payment for water connection services.

Whereas, we were promised immediate water connection by MWSI, the balance to be paid on an installment basis together with our monthly water bills.

Whereas, it has been two years since our initial payment and no action taken by MWSI to provide us access to water.

Whereas, this lack of access to potable water has caused us much difficulty in our daily lives.

Whereas, we have tried to set meetings with the Novaliches office and the head office of MWSI (Balara) to bring our complaint to their attention and have not been granted such meetings. Likewise, no official or representative of MWSI has come forward to explain, much less promise to rectify their company’s lapse.

Whereas, Mr. Frankie Arellano of MWSI pronounced last April 19 (after our mobilization at the head office of MWSI) that they would try to provide us with water service, but only on a partial basis.

Now, therefore, we, residents of Maligaya Park Subd., Caloocan City, find MWSI in breach of its promised delivery of water service. That said company has willfully abandoned its obligations after charging us the initial fee for water connection. That we find unacceptable MWSI’s promise to remedy our predicament with partial water service because this runs contrary to the promises it made upon collecting our down payment. We likewise find MWSI’s failure to provide water access to communities such as ours a grave lapse unbefitting of a company that runs a public utility.

We ask our honorable Representatives to investigate MWSI’s willful abandonment of its obligations to provide water access to our community and other communities in its concession area. We likewise appeal to you to compel MWSI to deliver on its promise of water access for Maligaya Park.

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